FAQs

How long does it take to process my order?

Customized products typically take 1-3 business days for production before shipping. Non-customized items ship within 1-2 business days.

How long will shipping take?

Standard shipping usually takes 3-7 business days after production. Expedited options are available at checkout.

Can I return or exchange my order?

Since our products are personalized, we do not accept returns or exchanges on customized items unless they arrive defective or incorrect. For non-customized products, returns are accepted within 14 days. [See our Return Policy for details.]

Can I change or cancel my order after placing it?

We begin processing orders quickly! If you need to make changes, please contact us within 12 hours. After that, customization may already be in progress.

How does customization work?

You can add your text or design directly on select products. Simply follow the customization options on the product page before adding to cart.

Do you offer discounts or promo codes?

We run special promotions throughout the year! Sign up for our newsletter to get exclusive offers and updates.

Do you offer bulk or wholesale discounts?

Yes! We offer special pricing for large events, corporate orders, schools, and party planners. Please contact us at support@personalizedglow.com for a custom quote.

Step 1

Pick & Personalize

Choose your glow product — from LED foam sticks to glow sticks — and customize it with your preferred color, message, or design.

Step 2

We Customize & Ship

Our team prepares your order with care, adding your personalization and packing it up for fast shipping.

step 3

Party & Make Memories

Light up the night at your event, rave, wedding, or celebration — and create moments to remember.